These Terms & Conditions govern the use of our website and the travel-related services provided by our company. By accessing our website, requesting information, submitting an inquiry, receiving a quotation, or confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

These terms are designed to ensure transparency between MP Lanka Travels and our clients while helping us deliver a safe, efficient, and enjoyable travel experience.

Services Provided

MP Lanka Travels operates as a travel agency and destination management company specializing in customized travel experiences throughout Sri Lanka.

Our services may include:

• Tailor-made holiday planning and itinerary design
• Accommodation reservations
• Airport transfers and transportation arrangements
• Guided tours and sightseeing excursions
• Wildlife safaris and adventure activities
• Cultural, heritage, wellness, and nature experiences
• Honeymoon, family, group, and special-interest tours
• Travel consultation and destination management services

While MP Lanka Travels coordinates and manages travel arrangements, certain services are provided by independent third-party suppliers including hotels, transportation providers, guides, attraction operators, and activity providers.

Quotations and Pricing

All quotations provided by MP Lanka Travels are prepared based on supplier rates, taxes, government regulations, exchange rates, and availability applicable at the time of quotation.

Please note:

• Quotations remain subject to availability until booking confirmation is issued.
• Accommodation rates may vary depending on seasonality, occupancy levels, and special events.
• Government taxes, entrance fees, and regulatory charges may change without prior notice.
• Prices may be revised if suppliers adjust rates before confirmation.
• Special requests may incur additional charges depending on supplier policies and availability.

MP Lanka Travels will make every reasonable effort to communicate any pricing changes before booking confirmation.

Booking Confirmation

A booking shall be considered confirmed only after:

• Acceptance of the proposed itinerary and quotation.
• Receipt of the required deposit or payment.
• Written confirmation issued by MP Lanka Travels.

Upon confirmation, relevant travel documents, service vouchers, and itinerary details will be issued where applicable.

Reservations remain subject to availability until confirmation has been formally provided.

Deposits and Payment Schedule

To secure reservations and supplier commitments, the following payment structure generally applies unless otherwise stated in writing:

• A non-refundable deposit of 25% of the total booking value is required at the time of confirmation.
• Full payment must be received no later than 30 days prior to arrival.
• Bookings made within 30 days of arrival may require full payment at the time of confirmation.
• Certain luxury accommodations, festive season reservations, special events, and customized experiences may require higher deposits or full advance payment.

Payments may be made through approved payment methods communicated by MP Lanka Travels.

Any bank charges, payment gateway fees, international transfer charges, or currency conversion costs shall be borne by the traveler unless otherwise agreed.

Failure to complete payments within the specified timeframe may result in cancellation of reservations and associated cancellation charges.

Changes Requested by the Traveler

Travel plans occasionally change, and MP Lanka Travels will make reasonable efforts to accommodate requested modifications.

All amendments remain subject to:

• Availability of services
• Supplier approval
• Operational feasibility
• Applicable amendment fees
• Additional supplier charges

Changes involving travel dates, accommodations, passenger details, transportation, activities, or itinerary structure may result in additional costs.

Certain reservations may become non-amendable once confirmed.

Cancellation and Refund Policy

All cancellation requests must be submitted in writing via email or other approved communication channels. Unless otherwise specified by suppliers, the following cancellation charges may apply:

Cancellation Period                                            Cancellation Charge

More than 30 days before arrival                     Deposit retained

30 – 15 days before arrival                                   50% of total booking value

14 – 07 days before arrival                                  75% of total booking value

Less than 07 days before arrival                       100% of total booking value

No-show, unused services, or early departure 100% of total booking value

Please note:

• Certain hotels, airline tickets, festive season bookings, and special events may be subject to separate cancellation policies.
• Some services may be entirely non-refundable once confirmed.
• Administrative charges may apply where applicable.
• Refund eligibility remains subject to supplier terms and conditions.
• Refund processing times vary depending on payment providers and suppliers.
• Bank charges, transaction fees, and currency conversion costs may be deducted from refundable amounts.

Child Policy

Travel arrangements involving children may be subject to specific policies imposed by accommodation providers, transportation companies, attractions, and activity operators.

• Child pricing is determined by supplier policies and may vary according to age.
• Certain accommodations may provide complimentary stays or discounted rates for children.
• Parents or guardians are solely responsible for the supervision and safety of minors during travel.
• Some activities may impose minimum age requirements or safety restrictions.
• Participation in activities remains subject to compliance with applicable age and safety regulations.

Travel Documents and Entry Requirements

Travelers are solely responsible for ensuring that all required travel documents are valid and available before travel.

This includes, but is not limited to:

• Passports
• Visas
• Electronic travel authorizations
• Vaccination certificates
• Health declarations
• Immigration documents

MP Lanka Travels shall not be liable for denied boarding, denied entry, travel interruptions, additional expenses, or losses resulting from incomplete, inaccurate, expired, or missing documentation.

Travel Insurance

Comprehensive travel insurance is strongly recommended for all travelers. Suitable travel insurance should ideally provide coverage for:

• Medical emergencies
• Hospitalization and medical evacuation
• Trip cancellation and interruption
• Travel delays
• Loss, theft, or damage of baggage
• Personal liability
• Adventure and activity-related risks

Travel insurance is considered an essential safeguard against unforeseen circumstances and unexpected travel disruptions.

Accessibility and Special Assistance

MP Lanka Travels is committed to assisting travelers with accessibility requirements wherever reasonably possible.

Travelers should notify us of any:

• Mobility limitations
• Medical conditions
• Accessibility requirements
• Dietary restrictions
• Special assistance needs

While every effort will be made to arrange suitable services, accessibility standards may vary across destinations, accommodations, attractions, and transportation providers.

Certain sites, heritage attractions, and adventure activities may have limited accessibility due to terrain or operational constraints.

Accommodation Check-In and Check-Out

Accommodation providers operate according to their own policies and schedules.

• Standard check-in and check-out times are determined by individual properties.
• Early check-in and late check-out requests remain subject to availability.
• Additional charges may apply for extended occupancy.
• Travelers remain responsible for incidental expenses including room service, minibar consumption, laundry services, damages, and any personal purchases made directly with the accommodation provider.

MP Lanka Travels cannot guarantee early check-in or late check-out unless confirmed in writing by the accommodation provider.

Photography and Media Consent

During tours, excursions, and travel experiences, photographs and videos may occasionally be captured by MP Lanka Travels or authorized service providers. Unless otherwise requested in writing before travel commences:

• Travelers grant permission for photographs and videos in which they may appear to be used for promotional and marketing purposes.
• Such content may be featured on websites, social media platforms, brochures, advertisements, and promotional materials.

Travelers who do not wish to appear in promotional content should notify MP Lanka Travels in advance.

Health, Safety and Traveler Responsibility

Travelers are expected to act responsibly and comply with all applicable laws, regulations, safety instructions, and cultural practices throughout their journey.

Travelers are responsible for:

• Assessing their own physical fitness and suitability for activities.
• Disclosing relevant medical conditions, allergies, or special requirements.
• Following instructions provided by guides, drivers, accommodation providers, and local authorities.
• Respecting local communities, wildlife, cultural sites, and environmental regulations.

Failure to comply with safety instructions or legal requirements may result in the suspension or cancellation of services without refund where necessary.

Limitation of Liability

MP Lanka Travels acts as an intermediary between travelers and independent service providers.

While we carefully select reputable suppliers, we cannot be held responsible for:

• Actions, omissions, or negligence of third-party suppliers
• Airline delays or cancellations
• Transportation disruptions
• Weather-related interruptions
• Natural disasters
• Political unrest or government actions
• Accidents, illness, injury, or death occurring during travel
• Loss, theft, or damage of personal belongings

To the maximum extent permitted by law, MP Lanka Travels’ liability shall be limited to the value of the travel services directly arranged by the company.

Force Majeure

MP Lanka Travels shall not be liable for delays, changes, interruptions, or failure to perform obligations resulting from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Floods, earthquakes, tsunamis, and severe weather
• Epidemics and pandemics
• Government restrictions
• Political instability
• Civil unrest
• Transportation disruptions
• Labor disputes and strikes
• Other unforeseen force majeure events

Where such circumstances arise, itinerary changes, postponements, substitutions, or cancellations may become necessary.

Intellectual Property

All content contained on the MP Lanka Travels website is protected by applicable intellectual property laws.

This includes:

• Text and written content
• Travel itineraries
• Images and photographs
• Logos and trademarks
• Graphics and branding materials
• Website design and layout

No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written consent from MP Lanka Travels.

Website Usage

By accessing and using this website, users agree not to:

• Submit false, inaccurate, or misleading information.
• Attempt unauthorized access to website systems.
• Upload or distribute malicious software.
• Interfere with website functionality or security.
• Copy or use website content without permission.
• Engage in activities that may damage the reputation or operation of MP Lanka Travels.

We reserve the right to restrict or terminate access where violations occur.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

Any disputes arising from the use of this website, our services, or contractual arrangements shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Changes to These Terms & Conditions

MP Lanka Travels reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice.

Updated versions will be published on this website and shall become effective immediately upon publication. Continued use of our website or services following such changes constitutes acceptance of the revised Terms & Conditions.

Contact Information

For questions regarding these Terms & Conditions or any of our services, please contact MP Lanka Travels through the contact details provided on our website. We are committed to providing transparent, professional, and reliable travel services while ensuring a safe and memorable experience throughout Sri Lanka.