Privacy policy

At MP Lanka Travels, we respect your privacy and are committed to protecting the personal information you share with us. Whether you are browsing our website, requesting a quotation, subscribing to updates, or booking a holiday, we aim to ensure that your information is collected and handled responsibly, securely, and transparently.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the steps we take to safeguard your data.

Information We Collect

To provide personalized travel services and respond effectively to your inquiries, we may collect information including but not limited to:

  • Full name and contact details
  • Email address and Contact information
  • Country of residence and nationality
  • Travel dates and itinerary preferences
  • Number of travelers and room requirements
  • Special requests, dietary requirements, or accessibility needs
  • Passport information where required for bookings
  • Payment and billing information

The information collected depends on the type of service requested and is limited to what is necessary to provide travel-related assistance.

How We Use Your Information

The information you provide helps us deliver a seamless and personalized travel experience.

We may use your information to:

  • Prepare travel proposals and quotations
  • Arrange accommodations, transportation, excursions, and other travel services
  • Confirm and manage bookings
  • Communicate important travel updates before and during your trip
  • Respond to inquiries and customer service requests
  • Improve our website, services, and customer experience
  • Meet legal, regulatory, and administrative requirements

From time to time, we may also send travel inspiration, promotional offers, or company updates. You may opt out of these communications at any time.

Sharing Information with Travel Partners

To successfully deliver your travel arrangements, certain information may need to be shared with trusted service providers.

These may include:

  • Hotels and accommodation providers
  • Transport operators and drivers
  • Tour guides and excursion providers
  • Activity and experience operators
  • Travel insurance providers
  • Government or immigration authorities when legally required

We only share information that is necessary to facilitate your travel arrangements and do not sell or trade personal information to third parties for marketing purposes.

Data Security

Protecting your personal information is a priority for MP Lanka Travels.

We implement appropriate administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, misuse, loss, or alteration.

While every effort is made to maintain secure systems and processes, no method of electronic storage or internet transmission can be guaranteed to be completely secure. Users should therefore exercise reasonable caution when sharing information online.

Cookies and Website Usage

Our website may use cookies and similar technologies to enhance functionality and improve user experience.

Cookies help us:

  • Understand how visitors interact with our website
  • Monitor website performance and traffic patterns
  • Improve content and navigation
  • Remember user preferences for future visits

Most web browsers allow users to manage or disable cookies through their settings. Please note that certain website features may not function correctly if cookies are disabled.

Retention of Information

Personal information will be retained only for as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes where applicable.

Once information is no longer required, it will be securely deleted, anonymized, or archived in accordance with applicable regulations and industry practices.

Third-Party Websites

Our website may contain links to external websites or booking platforms operated by third parties.

MP Lanka Travels is not responsible for the privacy practices, security policies, or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Your Rights

Depending on applicable laws and regulations, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain personal data
  • Withdraw consent for marketing communications
  • Request clarification regarding how your information is being used

Any requests relating to personal information can be submitted using the contact details provided in the website.

Changes to This Privacy Policy

MP Lanka Travels reserves the right to update this Privacy Policy periodically to reflect changes in business practices, technology, legal requirements, or service offerings.

Any updates will be published on this page, and continued use of our website or services will constitute acceptance of the revised policy.